Privacy policy

Gariss is car workshop software run by iTechss, Genova Tower (behind BRAC Bank branch), 3rd Floor, Section 11, Block A, Road 4, House 1, Pallabi, Dhaka-1216, Bangladesh. Trade licence [NO.]. In this policy, “we” and “us” mean iTechss. “You” means the workshop owner who signs up, and the staff you add.

This policy covers the Gariss website and app, and any phone call, SMS, WhatsApp message or email between you and us. Please read it with our Terms of use and Refund policy.

We collect five kinds of information.

• About you and your workshop

  Your name, workshop name, mobile number, email (if you give one), and your workshop's address and place on the map.

• What you put into Gariss

  Job cards, customers and their vehicles, parts and stock, suppliers, bills, staff records, attendance, salary and accounts, and the photos and files you upload. You decide what goes in. See section 5.

• Payments

  SSLCommerz tells us the amount, the method, the transaction ID and whether it went through. We never receive your card number, card PIN or bKash / Nagad PIN.

• How you use Gariss

  Login times, device and browser, IP address and error reports. The activity log also records which staff member changed what.

• When you contact us

  Your calls, SMS, WhatsApp messages and emails with our team, what you send through the contact form on this website (name, workshop, mobile number, district and message), and our notes on them, so we can help you and follow up.

• To create your account and let you and your staff log in. We send a one-time code by SMS to check your mobile number.
• To run Gariss for your workshop: save your job cards, bills, stock, staff and reports, and show them to the right people.
• To take payment, send your receipt with VAT, and remind you before your package ends.
• To answer you when you call, WhatsApp or email us, or fill in our contact form.
• To keep Gariss safe: spot strange logins and stop misuse.
• To fix problems and improve Gariss. For this we use error reports, not your customers' details.
• To tell you about important changes. We send offers only if you say yes, and you can stop them any time.
• To follow the law, for example keeping payment records for tax.

We never sell your information. We share it only with the companies that help us run Gariss, and only what each one needs.

Some of these companies, such as Cloudinary, may keep data on servers outside Bangladesh.

We also share information when a Bangladesh court or government body asks for it under the law. If iTechss is sold or joins another company, we will tell you before your data moves, and this policy will still apply to it.

The customers, vehicles and staff you add belong to your workshop. You are in charge of that data. We look after it for you and use it only to run Gariss for your workshop.

• We do not contact your customers. Today Gariss sends no SMS or WhatsApp to them. If we add this later, you will choose whether to turn it on.
• We do not use your customers' details for our own marketing, and other workshops cannot see them.
• Staff records can hold NID numbers, addresses, bank or mobile banking accounts, salary, attendance, fines and commission. If you use festival bonus by religion, Gariss keeps each staff member's religion for that only.
• Only the roles you allow can open staff, salary and account screens.
• Our team opens your workshop data only when you ask for help, or to fix a problem with your account.

Your part: please tell your customers and staff that you keep their details in Gariss, and why.

We keep your data while your account is open, and delete it after the account closes.

1. 1Account openWe keep everything you put in.
2. 2Not renewedRead-only for [N] days. You can still see and download your data.
3. 3Account closedYour workshop data is deleted within [N] days.

• If you ask us to delete your account, we go straight to step 3.
• We keep payment records and receipts for [N] years, because tax law asks us to.

• Every page of Gariss uses a secure connection (HTTPS).
• Passwords are stored scrambled (hashed). Our team cannot read them.
• Each workshop's data is kept apart, and each staff member sees only the screens their role allows.
• Repeated wrong logins are blocked for a while.
• Only [N] people at iTechss can reach the servers.
• If someone gets into your data without permission, we will tell you by SMS or email within [72 hours], and say what we are doing about it.

No system is 100% safe. You can help by keeping your password and SMS codes to yourself, and removing staff logins when people leave.

Cookies are small files your browser keeps for a website. Gariss uses them like this:

• Needed

  Keeps you logged in and your session safe.

  Can you turn it off? No. Gariss does not work without them.

• Settings

  Remembers your language.

  Can you turn it off? Yes, but you will need to choose it again.

We do not use advertising or analytics cookies.

You can ask for any of these. Contact us from your registered mobile number so we know it is you. We reply within [N] working days.

• See and correct

  Change your details in Gariss, or ask us to fix them.

• Get a copy

  Ask for a copy of your workshop data in Excel or CSV.

• Delete

  Ask us to close your account and delete your data. We confirm by SMS first.

• Stop offers

  Tell us and we stop sending you offers. One-time codes, receipts and renewal reminders still come.

Gariss is made for businesses. You must be 18 or older to create an account. If you think someone under 18 has signed up, tell us and we will delete their details.