Terms of use

These terms are an agreement between you and iTechss (“we”, “us”), Genova Tower (behind BRAC Bank branch), 3rd Floor, Section 11, Block A, Road 4, House 1, Pallabi, Dhaka-1216, Bangladesh. Trade licence [NO.]. They apply whenever you use the Gariss website or app.

By creating an account, starting a free trial or paying for a package, you agree to these terms, our Privacy policy and our Refund policy.

If you sign up for a workshop, you confirm that you are allowed to agree for that workshop.

• You must be 18 or older, and give true details about you and your workshop.
• You log in with your mobile number. Keep your password and SMS codes to yourself.
• As the owner, you are responsible for everything done in your account, including by your staff.
• Give each staff member their own login. Do not share one login between people.
• Tell us at once if you think someone else has got into your account.

• You can try any package free for 14 days. We do not ask for any payment to start.
• One free trial per workshop and per mobile number.
• When the trial ends, pick a package and pay to keep going. If you do not, your account becomes read-only for [N] days so you can download your data. Then it closes.

• Prices are in Bangladeshi Taka (৳) and shown before VAT. VAT ([5]%) is added at checkout and shown on your receipt.
• Each package has its own features and number of staff logins, as shown under Packages.
• Moving your old data and training at your workshop are paid add-ons. They are free on the Custom package.
• We may change our prices. We will tell you at least [30] days before. The new price starts from your next renewal, never in the middle of a period you have paid for.

• Pay with bKash, Nagad, or a Visa, Mastercard or Amex card through SSLCommerz. Yearly packages can also be paid by bank transfer.
• Monthly packages renew every month, and yearly packages every year. Nothing is taken from you automatically: you renew by paying.

What happens when your package ends

1. 1[3] days beforeWe remind you by SMS.
2. 2Renewal datePay to keep going.
3. 3Grace period7 more days with full access.
4. 4Read-onlySee and download your data for [N] days, but no new work. Then the account closes.

• Move up to a bigger package any time. You pay only the difference for the days left.
• Move down at the end of your current period.
• Cancel any time by calling us, or simply do not renew. You keep full access until the end of the period you have paid for.
• Money back follows our Refund policy.

• Everything you put into Gariss belongs to you: customers, vehicles, job cards, bills, stock and staff records.
• You allow us to store and use it only to run Gariss for you, as our Privacy policy explains.
• You can ask for a copy of your data at any time, including after you cancel, until it is deleted.
• You are responsible for having permission to keep your customers' and staff's details.

• Use Gariss for anything against the law in Bangladesh.
• Share logins, or give access to people outside your workshop.
• Copy, resell or rent out Gariss, or build a copy of it.
• Try to break into Gariss, test its security without our written permission, or slow it down for others.
• Upload viruses, or other people's private details without their permission.

If you do, we may suspend your account. Where we can, we will warn you first.

• Gariss helps you make bills and add VAT. You decide your prices and your VAT rate.
• You are responsible for the bills you give your customers, for charging the right VAT, and for paying it to the government.

Tip: check your VAT setting in Gariss with your accountant before you make your first bill.

• We work to keep Gariss running every day, but we cannot promise it will never stop.
• We tell you before planned maintenance, and do it [late at night] where we can.
• We keep adding and improving features. If we remove a main feature you pay for, we will tell you at least [30] days before.
• Phone and WhatsApp support: Sat–Thu, 9am–6pm, except public holidays.

• Gariss is a tool. The business decisions you make with it are yours.
• We are not responsible for losses caused by things outside our control, like power cuts, internet outages, or problems at bKash, Nagad or banks.
• We are not responsible for lost profit or other indirect loss.
• If we are responsible for a loss, the most we will pay is what you paid us in the [12] months before it happened.
• Nothing in these terms takes away rights you have under the laws of Bangladesh.

• You can close your account at any time.
• We can suspend or close your account if you break these terms or do not pay. Unless the problem is serious, we will warn you first and give you [7] days to fix it.
• After an account closes, we keep and then delete its data as our Privacy policy says.

• We may update these terms. For important changes, we tell you by SMS, email or in the app at least [15] days before.
• If you do not agree, you can cancel before the change starts.
• If you keep using Gariss after the change starts, the new terms apply.