Refund policy

Find your case below. The sections after it explain each one.

• If you are on the free trial

  Nothing to refund

  You have not paid anything.

• If you cancel a monthly package within [3] days of your first payment

  Full refund

  The full amount, with VAT.

  Money reaches you in 7–10 working days

• If you cancel a monthly package after that

  No refund

  You keep using Gariss until the month ends.

• If you cancel a yearly package within [14] days of paying

  Full refund

  The full amount, with VAT.

  Money reaches you in 7–10 working days

• If you cancel a yearly package after [14] days

  Part refund

  Months you used are charged at the monthly price. You get the rest. See the example.

  Money reaches you in 7–10 working days

• If you were charged twice, or money left your account but the payment failed

  Full refund

  The extra or failed amount.

  Money reaches you in [3–5] working days

• If you move up to a bigger package

  Nothing to refund

  You pay only the difference for the days left.

• If you move down to a smaller package

  No refund

  The lower price starts from your next renewal.

• If you cancel a paid add-on (moving data, training)

  Full refund

  Only if we have not started the work.

  Money reaches you in 7–10 working days

• If you had your account closed for breaking the Terms of use

  No refund

  See Terms of use, section 8.

Every package starts with a 14-day free trial. We do not take any payment to start, so there is nothing to refund. If Gariss is not right for you, just let the trial end.

• Cancel within [3] days of your first payment and get the full amount back, with VAT.
• After that, we do not refund the current month. You keep full access until it ends, and we do not charge you again.
• Monthly renewals are not refunded, so cancel before your renewal date if you want to stop. We remind you by SMS [3] days before.

• Cancel within [14] days of paying and get the full amount back, with VAT.
• After [14] days, we count each month you used at the monthly price and return the rest. A month you have started counts as a full month.
• After 10 months there is nothing left to return, because 10 months at the monthly price equals the yearly price.

• Move up: you pay only the difference for the days left. There is nothing to refund.
• Move down: the lower price starts from your next renewal. We do not refund the difference for the period you have already paid for.

• Charged twice for the same package? We return the extra payment in full.
• Money left your bKash, Nagad or card but the payment failed? We return it in full, or switch on your package instead. You choose.
• bKash and Nagad often return a failed payment by themselves within [N] working days. If yours does not, contact us with the transaction ID.

• Moving your old data and training at your workshop are one-time paid services.
• Cancel before we start and get the full amount back.
• Once the work has started, we do not refund it. If we cannot finish the work as agreed, we refund the part not done.

• After the refund windows above, except for payment problems.
• When we close your account because you broke the Terms of use.
• For fees your bank or mobile wallet charges you on its own side.
• For time you could not use Gariss because of problems outside our control, like power cuts or internet outages.

1. 1Contact usCall, WhatsApp or email us from your registered mobile number. Tell us your workshop name and receipt number.
2. 2We checkWe reply within [2] working days and tell you the exact amount.
3. 3You get the moneyWe send it back the same way you paid, within 7–10 working days of saying yes.

• bKashPaid with bKashBack to the same bKash number.
• NagadPaid with NagadBack to the same Nagad number.
• VISA · MC · AmexPaid by cardBack to the same card. Your bank may take a few more days to show it.
• BankPaid by bank transferTo the bank account of the workshop that paid.

We send money back only to the account that paid. We cannot send it to a different number or person.

When we refund, we also return the VAT on that part and send you a [credit note]. If you claimed that VAT back from the government, check with your accountant.